What is Western Union®?

Western Union Financial Services Inc. is a WorldwideLider for money transfer services.  Initially known for its telegraph service, Western Union® started to offer electronic money transfer in 1871. There are over 305.000 Western Union®  Agent Locations in more of 195 World states.

Who can use the Western Union® Money TransferSM service?

Anyone that needs to send money in fast and reliable way, can use Western Union®.

Should I have a bank account to use the Western Union® Money TransferSM service?

To use the Western Union® service you shouldn’t have a bank account and you don’t need a credit card. Anyway, for sure circumstances, the sender should have a valid identification document.

What currency can be used for Western Union® service?

It depends on the country you make the transfer, for ex. In USA, you can send only American Dollars. For rather information, ask the Western Union® Service Center of Customer in respective country.

How can I send money in one of Western Union® Agent Locations?

Sending money is so simply:

• You should just go in the nearest Western Union® Agent Location, that offers Western Union® Money TransferSM service and fill out the “to send money” form.
• NOTE: This service may not be available at all Western Union Agent Locations®.
  
• Provide the filled out form, the amount that you will send and the respective commission to the clerk. If you will be asked by the respective country laws and Western Union® rules, then it may be necessary for you to present a valid identification.
• Western Union agent register the data on the system.
• The agent provides Money Transfer Control Number and a copy of the form.
• Call the Receiver, give him the Money Transfer Control Number (MTCN) and the sent amount. If you will be asked by the respective country laws and Western Union® rules, then it may be necessary for you to write a “Question Test”, which is given by you to money Receiver and helps  Western Union® clerk to identify him.

How can I send money by phone or via the Internet?

You should have an American Credit Card if you want to send money by phone or via the Internet. To send money by phone in England, call Fexco UK and the operator will inform you about all transfer acts. If you want to send money via the Internet click here.

NOTE: This service may not be available for all countries.

What’s the Money Transfer Control Number (MTCN) and what it needs for?

Money Transfer Control Number (MTCN) is a noted number by the Western Union® clerk, that helps Western Union® to control all the money transfer cases, even the transfer is made by phone or via the Internet, also you can control it by using the Internet. Click here. The Sender should give this number to the Receiver, in order that money can be received easily by the Receiver in the nearest Agent Location.

How can I ensure my money transfer process runs smoothly?

First, make sure you supply your correct contact details in case Western Union® needs to contact you. Secondly, make sure to have your recipient's full name and address correct so they will not have any problems in picking up the money with their identification card. Communicate the MTCN number to your recipient to ease the pick-up process.

How can I pay for a Western Union®money transfer?

All the Western Union® transfers are fulfilled in cash. The transfers that are completed by phone or via the Internet are made through credit card.  https://wumt.westernunion.com/asp/mtReceiver.asp

How can I find the nearest Western Union® Agent Location?

To find the nearest Western Union® Agent Location, you can visit the internet address Western Union® Agent Locations. Also, you can call the Western Union® Customer Support Center of the country you are located and will be inform for the nearest Agent Location.

How do I receive money at a  Western Union® agent location?

Receiving money is so simply:

• You should just go in the nearest Western Union® Agent Location, fill out “to  receive Money” form  and write the Money Transfer Control Number(MTCN).
• Fill out on the form the approximate amount you will receive, the Sender’s name and the originating country.
• Present a valid identification document to the clerk.
• In few minutes receive the money. Western Union Agent provides money and a copy of the money transfer form.

In what form is my money delivered to my recipient?

The payment must be in cash in Western Union® Agent Location.

What type of exchange rate does Western Union® applies to its transactions?

In addition to the transfer fees applicable to this transaction, a currency exchange rate set by Western Union will be applied. The exchange rate applied by Western Union® provides customers with less foreign currency per dollar than Western Union® receives when it obtains foreign currency. The exchange rate varies throughout the day. The rate may be set at the time of pick up, call Western Union® Agent in your country for an estimated foreign exchange rate.   

Does the Receiver have to  pay any charges on the money sent?

No. The sender pays all fees.

How do I know if my Receiver has picked up the money?

Please click here and control if your MTCN is valid, or call one of nearest Agent Location.

Which is the Western Union® Agent Locations schedule?

Any Western Union® agent defines the schedule according to the specific conditions of the country he acts. Anyway, some agents work longer time during all week and weekend, offering suitable schedules.

What are the  benefits of using Western Union® for sending my money?

• SAFETY: The transfer is protected by a high level safe system of international standards. 
• QUICKNESS: You can send the money and just for few minutes they are ready to be received.
• RELIABILITY: The money can be paid only to person you select ( Receiver). Also, Western Union® ensure you that you transfer will be valid to be paid or in the contrary will be sent back to the Sender. For more information, take a look at “to send money” form.
• EASINESS: You don’t need to have a bank account, paychecks, deposits. You can use the telephone or the Internet. Agent Locations wide network, that can be found so easy and are near by you Western Union® Agent Locations.